OCTOBER 2009

1.	Date

We are conducting a survey on behalf of the FITA [Foundation for Information Technology Accessibility] regarding the use of Information Technology.

RESPONDENT PROFILE

2.	Please indicate your hometown:

3.	Gender:
	Male
	Female

4.	Age:
	10 - 17 yrs
	18 - 29 yrs
	30 - 39 yrs
	40 - 49 yrs
	50 - 59 yrs
	60 + yrs

CURRENT USE OF COMPUTER

5.	Have you attended any computer courses in the past 5 years, please?
	Yes
	No

6.	Which level of computer education was it targeted at?
	MyWeb (introduction to ICT) Basic / Beginners
	ECDL / Intermediate
	Web Design or programming course (Office Skills or other focused course)
	Diploma in ICT
	Other ICT professional certification (eg. Microsoft, Cisco, Oracle, etc.)
	Tertiary (University degree in ICT or equivalent)
	Don't Know / Don't Remember

7.	How often do you currently make use of the computer, please?
	Everyday
	Often
	Not so often
	Rarely
	Never

8.	Why do you never make use of the computer?
	Reason: Illiteracy (unable to read and write)
	Reason: disability
	Reason: no time to use a computer
	Reason: no access to a computer
	Reason: no knowledge of how to use a computer
	Reason: no need for using a computer
	Reason: no interest in using a computer
	Other, please specify:

9.	If Other, please specify:

10.	Would you be encouraged to make use of the computer, if the computer had Maltese speech synthesis/recognition? This means that your computer would be able to talk to you and that you could control it via voice commands?
	Yes
	Maybe
	No
	Don't Know

COMPUTER USAGE

11.	Where do you usually make use of the computer?

12.	In a typical week, how many times do you use your computer? Eg. daily, twice a week, three times a week, etc.

13.	How many hours do you use the computer during any given day?

14.	For which purposes do you usually use the computer?
	Office applications [eg. work, spreadsheets, etc.]
	Communication [eg. email, chatting, facebook, etc.]
	Web Design and Development
	Educational resources and to look for materials for school projects, etc.
	Leisure [games, music, watching movies, etc.]
	Other

15.	If Other, please specify:

16.	Which computer applications do you usually make use of?
	Calendar diary on PC, contacts lists, etc. [Eg. Outlook, Outlook Express, Lotus, etc.]
	Spreadsheets
	Word Processing (letters and documents)
	Databases (any organised store of information, eg. recipes, home finances)
	Other, please specify:
	Don't Know

17.	If Other, please specify:

18.	Please indicate the frequency of usage of the computer applications you make use of
	Possible options to answer the questions	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	a.) Calendar diary on PC, contacts lists, etc. [Eg. Outlook, Outlook Express, Lotus, etc.]
	b.) Spreadsheets	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	c.) Word Processing (letters and documents)	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	d.) Databases (any organised store of information, eg. recipes, home finances)	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	e.) Other specified	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]

19.	By which means do you communicate on the computer? TICK ALL THAT APPLY
	Skype
	Facebook
	MSN Messenger (Community Chat)
	Mailing Lists
	Newsgroups
	Email
	Other, please specify:
	Don't Know

20.	If Other, please specify:

21.	Please indicate the frequency of usage of the Communication applications you make use of
	Possible options to answer the questions	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	a.) Skype
	b.) Facebook	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	c.) MSN Messenger (Community Chat)	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	d.) Mailing Lists	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	e.) Newsgroups	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	f.) Email	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	g.) Other	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]

22.	How do you make web design and development on the computer?
	Programming
	Graphical Drawing and Design
	Web design
	Multimedia Authoring
	Other, please specify:
	Don't Know

23.	If Other, please specify:

24.	Please indicate the frequency of usage of the Web Design and Development applications you make use of
	Possible options to answer the questions	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	a.) Programming
	b.) Graphical Drawing and Design	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	c.) Web Design	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	d.) Multimedia Authoring	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	e.) Other specified	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]

25.	How do you look for information on the computer?
	Educational Software (Educational games and curriculum support tools)
	Computer based learning  (training software and tutorials)
	Education research on the internet
	Reference software (such as encyclopedias)
	Other, please specify:
	Don't Know

26.	If Other, please specify:

27.	Please indicate the frequency of usage of the Educational Resources and Looking for Material for Projects applications you make use of
	Possible options to answer the questions	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	a.) Educational Software (Educational games and curriculum support tools)
	b.) Computer based learning (training software and tutorials)	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	c.) Education research on the internet	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	d.) Reference software (such as encyclopedias)	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	e.) Other specified	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]

28.	How do you make use of your leisure time on the computer?
	Games
	Listen to music and audio books
	Watch movies
	Other, please specify:
	Don't Know

29.	If Other, please specify:

30.	Please indicate the frequency of usage of the 'Leisure' applications you make use of
	Possible options to answer the questions	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	a.) Games
	b.) Listen to music and audio books	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	c.) Watch movies	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]
	d.) Other specified	Used Frequently [at least once a day]		Used Moderately [at least once every two weeks]		Used Very Seldom [at least once a month]

31.

In order to make more effective use of your computer, do you need special equipment, eg. a bigger keyboard, larger fonts and images, a screen reader (a voice which explains what there is on the screen), etc?

a.) The need of special equipment

Never

Rarely

Sometimes

Often

Very frequently

Don't Know

32.

Is this equipment readily available on the market?

a.) Is this equipment readily available on the market?

Definitely not

Probably not

Not sure - Maybe yes, maybe no

Probably yes

Definitely yes

Don't Know

33.	If you did not make use of the computer [for work, games, leisure, etc.], how would you spend your free time? TICK ALL THAT APPLY
	Watching TV
	Going out / socialising
	Doing sports / outdoor activities
	Reading
	Sleeping / relaxing
	Other, please specify:
	Don't Know

34.	If Other, please specify:

35.	The following two questions are about Maltese Government and e-commerce websites.
	Possible options to answer the questions	Very hard to access		Rather hard to access		Sometimes hard to access and other times no		Easily accessible		Very easily accessible		Don't Know / Not applicable
	a.) Do you consider Maltese Government websites as being ....... ?
	b.) Do you consider Maltese e-Commerce websites like those of BOV, HSBC and Yellow Pages as being ....... ?	Very hard to access		Rather hard to access		Sometimes hard to access and other times no		Easily accessible		Very easily accessible		Don't Know / Not applicable

POTENTIAL USE OF SPEECH-ENABLED SOFTWARE

36.

Current use of speech-enabled software.

a.) How often do you use [if at all] enabled software like Windows Narrator, educational games? This refers to software which is able to talk to you and you can control it by speaking to it

Never

Rarely

Sometimes

Often

Very frequently

Don't Know

37.	Potential use of speech-enabled software.
	Possible options to answer the questions	Definitely not		Probably not		Not sure		Probably yes		Definitely yes		Don't know
	a.) Do you see the need for the software you are currently using to be speech enabled? ie. Would you be able to be more productive if the software you use were able to talk to you and you were able to control it by speaking to it?
	b.) Would you prefer for this speech enabled software to be able to speak and understand in Maltese?	Definitely not		Probably not		Not sure		Probably yes		Definitely yes		Don't know
	c.) Do you see the need for some computer software you are currently using to feature a Maltese Language dictionary?	Definitely not		Probably not		Not sure		Probably yes		Definitely yes		Don't know

38.	In your opinion, how much would the following services you are using at present improve, if the computer you are using would be able to talk to you IN MALTESE and you give it spoken commands in Maltese?:
	Possible options to answer the questions	Would never use this service		Would use this service occasionally		Would use this service all the time		Don't Know / Not applicable
	a.) The use of an automated customer care such as SPIC (of MSP). [Eg. When you call a company and a machine answers the phone, the system will speak to you in English and Maltese and you may give it spoken commands to it in Maltese]
	b.) The use of ATM services, [Eg. when you go and withdraw money or deposit a cheque at your bank's ATM]	Would never use this service		Would use this service occasionally		Would use this service all the time		Don't Know / Not applicable
	c.) Access to other e-services, by speech enabled websites, [Eg. for an online shopping website, where the website is written in Maltese and the system will speak to you in Maltese and you can give it spoken commands to it in Maltese]	Would never use this service		Would use this service occasionally		Would use this service all the time		Don't Know / Not applicable
	d.) Educational software, [Eg. KD, Tronic] where the educational games can also speak to you in Maltese and not only in English	Would never use this service		Would use this service occasionally		Would use this service all the time		Don't Know / Not applicable
	e.) Literacy aids, [Eg. word prediction software on your PC or mobile phone that can assist you to write in Maltese.  This work prediction software would speak to you in Maltese and you can give it spoken commands in Maltese.	Would never use this service		Would use this service occasionally		Would use this service all the time		Don't Know / Not applicable
	f.) Communication aids, [Eg. Mobile phones, laptops, PDAs, where people cannot communicate verbally, may press buttons on a handheld device, and sentences are read out in Maltese	Would never use this service		Would use this service occasionally		Would use this service all the time		Don't Know / Not applicable

39.	Can you think of other services you are using at the moment which may be improved by way of a system (a Maltese Speech Engine) that may speak to you in Maltese and you may give it spoken commands in Maltese?
Possible options to answer the questions	a.) Suggestion 1
	b.) Suggestion 2
	c.) Suggestion 3

SURVEY RESPONDENT PROFILE - PART II

40.	Please indicate the occupation of the Head of Household
	Occupation:

THANK YOU FOR PARTICIPATING IN THIS SURVEY. WE ARE VERY GRATEFUL FOR YOUR INVALUABLE CONTRIBUTION TOWARDS THIS SURVEY